Refund policy

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To start a return, you can contact us at Info@smartbabyboard.com. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the product is returned within the specified time and in compliance with the above conditions or If the buyer rejects the package and the shipment is returned to the seller then seller will refund the full amount of the order to the buyer, excluding delivery costs.

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery

Information for return:

Name of company: Smart Baby Board

Address: 

Ukraine 
08140
Kiev oblast
Sviatoshynskiy raion
S. Belogorodka
Chehova, 17

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@smartbabyboard.com.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at smartbabyboard@gmail.com.